Thank you for shopping at the official trehouse store. We take pride in the quality and authenticity of our entire product lineup, including our high-performance trehouse vapes, potent trehouse gummies, and lab-tested trehouse mushroom gummies.

Please review our return and refund guidelines below to understand your options regarding orders placed on trehouse.store.

Eligibility for Returns

Due to the nature of our products and federal safety standards, we maintain strict quality control guidelines:

  • Unopened & Unused Items: Eligible items must be unused, in their original packaging, and in the exact condition that you received them to qualify for a return or exchange.

  • Timeframe: Return requests must be initiated within 14 days of your delivery date.

  • Non-Returnable Items: Opened, used, or partially consumed trehouse vapes or trehouse gummies cannot be returned for safety and hygiene reasons.

Damaged or Defective Items

We carefully inspect and pack every order before it leaves our facility. However, if you receive a damaged, defective, or incorrect item:

  • Contact our support team immediately at support@trehouse.store within 48 hours of delivery.

  • Please include your order number, a brief description of the issue, and clear photos of the damaged items or packaging.

  • Once verified, we will gladly arrange a replacement or issue a store credit.

Refund Process

  • Once your return is received and inspected, we will send you an email notification confirming receipt of the item and approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specific number of business days.

Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item unless the return is a result of our error (e.g., receiving an incorrect or defective product).

  • Original shipping fees are non-refundable.

Contact Us

If you have any questions regarding our Refund and Ret